At Broadcast Electronics, we are committed to providing reliable, industry-leading broadcast solutions. To ensure your operations remain seamless, secure, and up-to-date, our software products include a recurring Licensing, Maintenance, and Support (LMS) subscription.


The LMS program is a comprehensive service designed to protect your investment and provide peace of mind for your 24/7 broadcast environment.


What is included in LMS?

The LMS subscription consists of three core pillars:

  • Licensing: This grants you the ongoing right to use the software. It ensures your operations stay compliant with our Software License Agreement and authorized for use with your specific equipment.
  • Maintenance: Technology moves fast. Maintenance provides you with all software upgrades, functional enhancements, and security patches for your BE licensed software released during your subscription term. This ensures your system stays compatible with evolving hardware and operating environments.
  • Support: Broadcasters never sleep, and neither does our support. LMS provides you with 24/7 access* to the Broadcast Electronics Technical Support team for troubleshooting, technical advice, and emergency assistance. 

               

Frequently Asked Questions

Is the LMS subscription mandatory? Yes. To help ensure the integrity of our software and the reliability of your broadcast programming, participation in the LMS program is required for all customers using our software products. This is governed by Section 8 of our Software License and Support Services Agreement.

What happens if I don't renew? Because the LMS fee covers your legal right to use the software (Licensing) and the essential support required for mission-critical operations, an active subscription is necessary to maintain your license and receive technical assistance or updates.

Does this cover 3rd party software? No. Our LMS services are specifically for software owned or licensed through Broadcast Electronics. Support for third-party hardware, operating systems, or unapproved modifications is not covered under this agreement.

Where can I find the full legal terms? Your LMS subscription is governed by our Software License and Support Services Agreement. You can find this document attached or linked to your original Quotation, Sales Order Acknowledgement or on our website at www.bdcast.com/legal.

 

Feature

Benefit to You

Software Upgrades

Access to the latest features and stability improvements at no extra cost.

24/7 Technical Support*

Expert help is always available to minimize downtime.

Legal Compliance

Continuous "Right to Use" authorization for your station's software.

Future Proofing

Ensures your software stays compatible with modern IT environments.

 

 

Quick Facts: Licensing, Maintenance, and Support (LMS)

What is LMS?

LMS is a bundled subscription required for all Broadcast Electronics software. It ensures your station has the legal right to operate the software, access to the latest technology, and 24/7 technical assistance.

The Three Pillars of Your Subscription

  • Licensing: Your "Right to Use." Validates your software for use with your specific studio equipment and environment.
  • Maintenance: Your "Future-Proofing." Includes all software upgrades, feature enhancements, and security patches released during your term.
  • Support: Your "Lifeline." Provides 24/7/365 access* to our expert technical team for troubleshooting and advice. 

Key Details at a Glance

  • Is it mandatory? Yes, LMS is a required component of your software license agreement.
  • When does it renew? LMS is a recurring fee, typically billed annually or monthly (check your signed Quote or Sales Order to confirm)
  • What if I miss a payment? An active LMS is required to maintain your license and receive support. Unpaid accounts may face service interruptions or termination of the license agreement.
  • Does it cover my hardware? LMS covers software-related issues. For hardware-specific coverage, ask us about our Customer Care Plans.

 

* Technical Support is available via phone, email, or web portal Monday to Friday from 8 a.m to 5 p.m. Central Time Zone excluding holidays.

After-Hours Emergency Technical Support is available via phone only, 7 days a week/ 365 days a year.