Happy Holidays

We will be closed for the holidays on December 24th and 25th, and again from December 31st through January 5th.

Regular hours will resume on Monday January 6th.

During this time, Emergency Technical Support will be available according to our after hours policies.

RF FAQ

All my front LED's are green but why do I get a red EXC DRV & PA fault LED when I un-mute my STX?
Check the DB-37 female Failsafe connector for jumper connections between Pin 2 (failsafe) and Pin 12 or 19 (Both Ground). Also make sure the DB-37 connector...
Tue, 8 Oct, 2019 at 10:32 AM
AM "A" & "E" series transmitter has no RF output even with all green front panel indications and power level is selected.
Attach for reference you will find the block schematic made regarding the Transmitter ON command and the 120 Hz require from the Power Supply Board 1-2 to e...
Thu, 4 May, 2023 at 11:03 AM
Can I substitute a PA module as an IPA module on my FM 10S / FMi 703 or FM 20S / FMi 1405?
Yes. The PA modules and the IPA modules are interchangeable on the FM 10S / FMi 703 and FM 20S / FMi 1405 series transmitters
Tue, 8 Oct, 2019 at 10:34 AM
Do I need to install lightning protection for my BE transmitter?
Yes, all RF transmitter installations should include lightning protection.  Please view our attached white paper, Protecting Solid State Transmitters Agains...
Wed, 16 Oct, 2019 at 5:41 AM
Does it matter which AC leg is high on my FM 10S / FMi 703 series transmitter?
No. Please refer to the  "FM 10S / FMi 703 FM+HD Transmitter Manual" for power connections.    You can also reference the original customer orde...
Thu, 31 Oct, 2019 at 2:20 PM
Does my HD Multicasting system require Cat6 cables when I implement Exgine Architecture?
Yes. Category 6, (ANSI/TIA/EIA-568-B.2-1) is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category...
Tue, 8 Oct, 2019 at 10:39 AM
ETG IP Address is Unknown or 0.0.0.0
Problem You are unable to connect to the Web UI of your ETG model transmitter, OR The IP address of your ETG model transmitter appears as 0.0.0.0 on the f...
Thu, 2 Mar, 2023 at 9:03 AM
HD Radio Importer FAQ
See attached document of common FAQs about the Importer IDi 20/40/50 version 4.x.x. or 5.x.x  STS-05-0002 HD Radio Importer FAQ
Tue, 7 Jan, 2020 at 4:39 PM
How can I check the AM Power Supply Board output B+ voltage directly for full operation functionality
If you want to check and measure that the Power Supply Board is able to provided the full B+ voltage output perform the following; 1) Remove the RF PA M...
Tue, 16 May, 2023 at 8:22 AM
How can I determine which STX GEN II transmitter B+ power supply is faulting?
Complete question: I have a Red PS LED indicator illuminated on the front panel of the Main PA, how can I determine which STX GEN II transmitter B+ power su...
Tue, 8 Oct, 2019 at 10:42 AM